Finally, new year is here.
The year 2021 presented many challenges and new opportunities for companies around the globe and we're hopeful that 2022 is the year to grow your team and bring your company to the next step.
In retrospect, one aspect that increased quickly during the year 2021 was the demand for IT specialists. Indeed, thanks to working remotely, the requirement for IT professionals is now more essential than ever before, and more complicated.
Based on the current circumstances given the current situation, it's not right to assume that the demand for IT experts will be active throughout the year.
This article aims to give an early overview to provide you with the reasons the need to think about managed services prior to finalizing your 2022 business plan in order to increase the efficiency of your business. Let's get started!
What are the Reasons Businesses Need Managed Cloud Services?
Every company, at different moments in time, have to deal with a few issues such as:
Maintaining the acceptable performance of IT infrastructure systems
Controlling the risk of running into costs - exceeding budget
It is essential to embrace the latest technologies to stay up to date and competitive
Additionally, to that, there are many other issues such as redundant entries in the system, updating and patching of software, and other issues that consume the time of IT staff within a business. They have little time to develop new ideas or focus on customers to help the company develop. To stay on top of evolving trends and to overcome problems related to IT, IT professionals need additional assistance.
How do you define managed service?
Managed cloud services involve outsourcing various other non-IT or IT related tasks like cloud services, IT infrastructure as well as IT security to experts in the field with knowledge in this area. Through managed services, customers get the same benefits as huge IT infrastructure, without the hassle of maintaining or buying that amount of IT infrastructure in-house. Managed services assist organizations to optimize the distribution of resources and boost the overall profit. Additionally, managed services helps in:
- Increase efficiency in operations
- Improve customer service skills
- Reduce operating costs
- Inspire Innovation
- Companies can concentrate on their primary strengths.
Based on a study carried out by CompTIA that shows the decrease in IT expenses can be as high as 45 percent when you use managed services.
Managed Service Providers (MSPs) provide critical IT staff and other services to companies to manage their IT infrastructure, networks and many other aspects. They oversee the whole operating system, address issues on their devices and help optimize the infrastructure and expenses. They also aid in managing data security and information security operations.
Types of Managed Services
According to Gartner, Managed Services is organized around three major areas:
- Delivery Platforms, which include SaaS, Cloud or locally hosted
- Technology Maintenance, which includes the maintenance of technology and delivering content
- Security Operations, which includes outcome-based delivery
Based on the MSP the MSP may be experts in a single kind of service or many different services. The following are the various types of managed services offered:
Managed Cloud Infrastructure Services: Managed cloud service providers are better placed to effectively manage cloud services because they are experts on cloud solutions. They know everything concerning remote control and monitor. As an organisation the most benefit is from shifting the majority or all of your work to a cloud service that is managed.
Managed SaaS (Software as a Service): In this kind of service, managed service providers could provide an application platform, typically that is subscription-based and centrally controlled for your company to access whenever you have an SLA is in force. The MSP can assist you with the installation, customization and troubleshooting to make sure that your service stays at a high level and that your employees concentrate exclusively on business-related needs.
Managed Security Services: Managed Services also provide different services for the security of remote infrastructures. They cover everything from antivirus, anti-malware to patch management and other security solutions.
Managed Networks and Infrastructure Services: In this kind services, MSPs take responsibility for the entirety of network's functions. That includes managing wireless networks as well as cloud-based infrastructure management for networks - which is managed from a remote location by the MSP. This kind of service gives storage management and backup options.
Managed Support Services: Managed support services typically comprise of providing IT support services round all hours. This is a crucial aspect of any offering since employees must be able to reach their remote help centre anytime for help to solve the problems they encounter.
Managed Communication Services: Managed service providers often offer a communication service in order for companies to communicate internally and with their clients. Managed communications usually include video calls, Voice over Internet Protocol (VoIP) as well as Instant messaging, as well as email services.
Let's take a look at the evolution of managed services to meet the requirements of an organization, as well as what's to come in the near future.
Managed Services - the State of Today and the Way Forward
The IT sector is not immune to changes. Change is inevitable when it comes to technology, which evolves rapidly and expands in new and often, unanticipated directions. With the introduction of cloud computing and digital transformation using technological advancements, the IT infrastructure of organizations is getting more complicated day-to-day with scalable features that require constant optimization of company, as well as regular maintenance.
The increase in managed services is the result of this trend which is a new method of the way IT resources are used and managed. According to a report from NTT Communications, the most outsourcing technologies are cloud infrastructure as well as the management of IT systems.
The demand for managed services has increased rapidly over the last few years. The market for managed services worldwide was worth $ 185.98 billion in the year 2019 and is predicted to reach the figure of 356.24 billion by the year 2025 according to a study by Statista.
Small or large, requires technology and automation in order to expand to streamline processes and remain competitive on the market. In the next few years technological advancements such as cloud computing and big data, and mobility services will propel the future growth of managed services.
Additionally, companies will seek out managed services to increase their margins of profit and to keep up with the demands of the changing business landscape. MSPs assist businesses in establishing their growth strategies for the future by providing professional advice and keep all the relevant factors in mind including market demands and customer needs as well as resources available. So, MSPs are a requisite for companies that want to expand.
How do you Choose the Best Company to Manage your Services?
It is important to look for characteristics before you sign up with a managed cloud service provider.
- It is essential to have a clearly defined service-level agreement that ensures that compliance is met and clearly outline the expectations right from the beginning.
- It must provide an adaptable platform that will enable your application (whether on-premises or cloud) to share, connect and exchange data, and connect with other applications that are critical to your business.
- You must have a certification in abilities such as managing change, managing multiple networks technologies high availability and security, cloud technologies virtualization, and many more.
- It must provide advanced services, including advanced technologies such as advanced analytics prioritization, automated incident response and remediation.
- Experience with multi-vendor, multi-cloud and multi-cloud environments.
- Need to be able to deliver globally.
- You must set goals that be in line with your new business model.
- It is essential to have a solid backup strategy and disaster recovery plan.
- It is essential to provide capabilities for managing modern technologies. Companies are able to rely on ZNetLive to manage its IT systems and operational operations as we offer advanced services like Azure DevOps Azure Media Services, as well as Azure Kubernetes.
Azure DevOps: Get the all-inclusive DevOps toolchain to help you balance the development of your app.
Azure Media Services (AMS): Utilize AMS to create streams, distribute, and stream high-quality video content.
Azure Kubernetes: Get managed Kubernetes to streamline the creation and deployment process.
If your MSP can meet these requirements and more, then you can be sure the systems you have are in the right vendor.
The Key Takeaway
I hope that this blog helps you to understand the importance of managed services to your company. Now you understand why and how the need for these services are growing and what to anticipate in the near future.